Privacy policy

1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online store . We are committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect
We may collect the following personal information:
- Full name and surname
- Contact details (email address, phone number)
- Delivery address
- Billing information
- Payment details (processed securely via third-party providers)
- Browsing behaviour and device information (e.g., IP address, cookies)

3. How We Collect Information
We collect information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us for support
- Browse our website (via cookies and tracking tools)

4. Use of Personal Information
We use your information to:
- Process and deliver orders
- Communicate order updates and customer support
- Improve our website and services
- Send marketing communications (only with your consent)
- Detect and prevent fraud or unauthorised activity

5. Sharing of Information
We may share your information with:
- Payment processors and financial institutions
- Courier and delivery service providers
- IT and website service providers
- Legal or regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behaviour, remember preferences, and improve functionality. You may disable cookies in your browser settings, but this may affect website performance.

7. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute security.

8. Your Rights (Under POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion of your data
- Object to the processing of your information
- Withdraw consent for marketing at any time
- Lodge a complaint with the Information Regulator of South Africa

9. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us via the official contact details on our website.

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Last Updated: 01 April 2026