Terms of service

1. Overview
This website is operated by DRACH (PTY) LTD. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products.

2. Eligibility
By using this site, you confirm that you are at least 16 years old or are using the site under the supervision of a parent or legal guardian.

3. Online Store Terms
You agree not to use our products for any illegal or unauthorised purpose. You must not transmit any worms, viruses, or destructive code. A breach of these Terms may result in immediate termination of your access to our services.

4. Products and Services
- All products are subject to availability.
- We reserve the right to limit quantities or discontinue products at any time.
- We strive to display product colours and images accurately, but we cannot guarantee exact colour representation on all devices.

5. Pricing and Payment
- All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.
- Prices are subject to change without notice.
- Payments are securely processed via Shopify-supported payment gateways (e.g., cards, EFT, PayFast, etc.).
- We reserve the right to refuse or cancel any order suspected of fraud or unauthorised activity.

6. Orders and Billing Information
We reserve the right to refuse any order. You agree to provide current, complete, and accurate purchase and account information. Failure to do so may result in order cancellation.

7. Shipping and Delivery
- Delivery times are estimates and not guaranteed.
- We are not liable for delays caused by couriers or external factors.
- Risk of loss passes to you upon delivery of the product.

8. Returns, Exchanges, and Refunds
In line with the Consumer Protection Act (CPA) of South Africa:
- Defective or faulty goods may be returned within 7 days after delivery for repair or replacement.
- Items must be returned in original condition and packaging.
- Refunds are processed via the original payment method.

9. Intellectual Property
All content on this website (including logos, designs, images, and text) is the property of DRACH (PTY) LTD and may not be reproduced without written permission.

10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, in compliance with the Protection of Personal Information Act (POPIA).

11. Third-Party Services
Our store is hosted on Shopify Inc. Third-party service providers (such as payment gateways and logistics partners) may have their own terms and policies. We are not responsible for their practices.

12. Prohibited Uses
You are prohibited from using the site or its content:
- For unlawful purposes
- To violate any South African laws or regulations
- To infringe upon intellectual property rights
- To upload or transmit malicious code
- To collect personal data of others without consent

13. Limitation of Liability
We do not guarantee uninterrupted or error-free service. We are not liable for any damages resulting from your use of our service or products, except where required by law.

14. Indemnification
You agree to indemnify and hold harmless DRACH (PTY) LTD and its affiliates from any claim arising from your breach of these Terms or violation of any law.

15. Termination
We may terminate or suspend your access to our services at any time if you violate these Terms.

16. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

17. Governing Law
These Terms are governed by the laws of the Republic of South Africa.

18. Contact Information
For any questions regarding these Terms, please contact us via the contact details provided on our website.

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Last Updated: 01 April 2026
Store Name: DRACH